Archiving all your e-mail is not records management

Just attended the INBOX Messaging Conference a couple of weeks ago and I have e-mail archiving on the brain. Quite a few vendors and some lawyers having been espousing the practice of saving all e-mails, just in case, and I see quite a few frustrated, confused users buying into the concept that if you save everything you don’t have to worry about your users or employees “screwing things up.” RM best practice says you should only save what you really need for as long as regulations and corporate policy dictate, but that demands analysis and training – something many companies don’t want to take the time and money to do. However, I have a problem with the idea that archiving all e-mails makes any sense. Saving everything doesn’t demonstrate any more control over the situation than doing nothing. Remember that around income tax season.

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