2017 Enterprise Collaboration and Social Software Marketplace Analysis
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The enterprise collaboration and social software market saw growing maturity, the entry of newer players in 2016, and enterprises are still discovering unmet and newer requirements (e.g., group chat) in this space. Vendors are responding by experimenting with new business and delivery models, highlighted most notably by Microsoft, which now takes a cloud-first approach to enterprise collaboration (that most of its peers are mimicking).
While there is an acknowledged need to improve employee digital experiences, there is little consensus on core functionality or user experience design patterns. Vendors continue to innovate in both cases; as a customer, you have more choices than ever.
This briefing offers a current snapshot of the key technology players in Q1 of 2017.